Returns Policy

7-Day Return Window

You may request a return or replacement within 7 days of receiving your order if the product is defective, damaged, or different from what you ordered.

Inspect Before You Pay

Before paying the delivery agent, please open and inspect the product. If it is not what you expected, you may refuse delivery at that point and return it to the courier. The courier charge for any refused delivery is payable to the delivery agent as per our shipping terms.

Conditions for Return

• The product must be unused, unwashed and undamaged, in its original condition and packaging.
• A clear photo or video of the issue (defect, damage or wrong item) may be requested for verification.
• Return requests submitted after the 7-day window may not be accepted.

How to Request a Return

Contact our support team by phone, email or WhatsApp within the return window and provide your order/tracking number and the reason for the return. Our team will guide you through the process with the pickup or replacement arrangement.

Refunds

Because we operate on Cash on Delivery, approved returns are processed as a replacement or store credit in the first instance. Where a refund applies, it is arranged through the same channel you used to pay and is typically completed within 3–5 business days of the returned product being received and checked.

Non-Returnable Items

Items that are used, damaged by the customer, or returned outside the 7-day window are not eligible for return.

Contact Us

For return assistance, contact Tuliboo support at support@tuliboo.com or call +880 1700-000000.