Privacy Policy
Introduction
Tuliboo ("we", "us", "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect when you visit Tuliboo's store, how we use it, and the choices you have.
Information We Collect
- Order information: your name, phone number, delivery address and order details, so we can process and deliver your purchase.
- Contact information: your phone and email when you contact our support team or place an order via WhatsApp.
- Technical information: browser type, device type and basic usage data collected through cookies and analytics tools to improve our store.
How We Use Your Information
- To process your orders and arrange cash-on-delivery delivery.
- To confirm orders and respond to your questions through phone, SMS or WhatsApp.
- To improve the store experience and (only with your consent) send offers and updates.
- To meet our legal obligations and prevent fraud.
Payment and Cash on Delivery
We currently accept Cash on Delivery (COD) only. We do not store any credit or debit card numbers. Payment is collected by our delivery partner when your order reaches you.
Cookies and Analytics
We use cookies and analytics (including Meta Pixel) to understand how visitors use the store and to measure the effectiveness of our marketing. You may clear or block cookies through your browser settings at any time. We also honour your consent choices through the banner shown on our website.
Sharing Your Information
We share information only with parties needed to fulfil your order and run our store — for example delivery couriers, analytics providers and payment partners — and only to the extent required. We never sell your personal information.
Data Security
We apply reasonable technical and organisational measures to keep your information safe from loss, misuse or unauthorised access. While no method of transmission is 100% secure, we work with trusted partners and review our practices regularly.
Your Rights
You may request a copy of the personal data we hold about you, ask us to correct inaccurate information, or request deletion. To exercise any of these rights, contact us at support@tuliboo.com.
Children's Privacy
Our store is intended for users aged 18 and above. We do not knowingly collect information from children.
Changes to This Policy
We may update this policy from time to time. Changes will be posted on this page with an updated revision date.
Contact Us
If you have any questions about this Privacy Policy, contact Tuliboo support at support@tuliboo.com or call +880 1700-000000.